Return Policy
Return Policy
At Lomehair, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at support@lomehair.com and we’ll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
2.2 To initiate a return:
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Steps |
Details |
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1. Contact Customer Care |
Initiate the return within 30 days, providing reasons and relevant pictures for a swift process. |
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2. Receive Return Address |
The return address will be provided upon approval of your return request. |
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3. Process Refund |
Refunds processed within 2 business days post-receiving and inspecting the item(s). |
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.
Once we receive your returned item, we process the exchange, shipping the new item within 3 business days.
4. Repair Service
We provide a repair service for Lomehair requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
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Steps |
Details |
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1. Submit Repair Request |
Contact us with pictures or videos for our staff to assess repair feasibility. |
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2. Receive Mailing Address |
We’ll provide the mailing address upon approval. Note: You’re responsible for shipping costs. |
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3. Repair Completion |
Repair time up to 30 days, with possible additional time after evaluation. |